Frequently Asked Questions
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Who can use package lockers?
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Package lockers are for all Princeton University undergraduate students and graduate students residing in the Old/New Graduate College.
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Where are package lockers located?
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Lockers for undergraduates are located on the 100 level of the Frist Campus Center. Lockers for graduate students are located at Porter’s Lodge.
For the School of Engineering and Applied Science (SEAS) the package lockers are located at the A126 Corridor and accessible 24 hours a day, 7 days a week via TigerCard (Prox) access into the building. For oversized packages a notification will be sent via email if it can be picked up at the loading dock or delivered by staff.
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Will my shipping/mailing address change?
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No. Your previously assigned mailbox number and address will stay the same.
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How will I know if I've received a package?
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You will receive an email notification that includes package details, locker location and PIN.
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How do I pick up a package?
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Check your email notification to determine whether your package is in a locker or at the Oversized Package Room (OPR). If your package is in a locker, go to the specified locker bank and use the Princeton Package Lockers App on Android or iOS, or the self-service kiosk to open your locker. Lockers are accessible during building hours.
Packages that are too large for lockers, or perishable such as flowers, may be picked up in the Oversized Package Room (OPR) at Frist (Room 110) for undergraduates and Porter’s Lodge Office for graduates during OPR hours.
Frist OPR Hours: Monday to Friday 9:00 AM to 6:00 PM and Saturday 10:00 AM to 2:00 PM
Porter’s Lodge OPR Hours: Click here for current hours
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I am currently in quarantine/isolation. How do I pick up my package?
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Call or email Mail Services (609.258.1352, [email protected]) for accommodation.
If you are a graduate student, Call or email the Porter’s Lodge (609.258.3443, [email protected]) for accommodation
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When are lockers accessible?
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Lockers are accessible during building hours. Please consult the Frist Campus Center website(undergraduates) and Porter’s Lodge website (graduates) for current hours. Please note that packages in the Oversized Package Room (OPR) may only be picked up during OPR business hours.
Frist OPR Hours (Fall 2020): Monday, Wednesday, Friday; 10 am–4 pm
Porter’s Lodge OPR Hours: Click here for current hours
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Where is the Oversized Package Room (OPR)?
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For undergraduates, the OPR is located on the 100 Level of the Frist Campus Center in Room 110. For graduates, the OPR is located in the Porter’s Lodge Office.
Frist OPR Hours: Monday to Friday 9:00 AM to 6:00 PM and Saturday 10:00 AM to 2:00 PM
Porter’s Lodge OPR Hours: Click here for current hours
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What do I do if the locker is stuck or not working?
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If you need assistance, stop by the Oversized Package Room during business hours. You may also email [email protected] (undergraduates) or [email protected] (graduates).
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I’m unable to collect my package. What do I do?
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Call or email Mail Services (609.258.1352, [email protected]) for accommodation.
If you are a graduate student, Call or email the Porter’s Lodge (609.258.3443, [email protected]) for accommodation
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My package is reported as delivered by the carrier, but I have not received a notification for pick up. Where is my package?
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“Delivered” statuses from carriers such as UPS or FedEx indicate that the package has arrived on campus. Once the package has been processed on campus, you will receive a notification that your package is ready for pickup.
Download the App!
Search for "Princeton Package Lockers" in the App Store (iOS)/Play Store (Android) on your phone or click on the following:
Create an Account
PRINCETON PACKAGE LOCKERS APP FEATURES
• Immediate notification when packages have arrived and are ready for collection
• Package location
• Basic package details including the carrier and tracking number
Pick up packages whenever the Frist Campus Center is open. It’s fast, convenient and secure.
Please contact [email protected] for any questions.
You can submit feedback about our app here.
