FAQs | Print and Mail Services

Frequently Asked Questions (FAQs)

Oversized Package Room Hours:

Monday – Friday 10 am – 4 pm
Saturday 10 am – 2 pm

Mail Services Window Hours:

Monday – Friday 10 am – 6 pm
Saturday 10 am – 2 pm

Package Lockers

Where are package lockers located?: Lockers for undergraduates are located on the 100 level of the Frist Campus Center. Lockers for graduate students are located at Porter’s Lodge.
For the School of Engineering and Applied Science (SEAS) the package lockers are located at the A126 Corridor and accessible 24 hours a day, 7 days a week via TigerCard (Prox) access into the building. For oversized packages a notification will be sent via email if it can be picked up at the loading dock or delivered by staff.
Lockers for staff are located on the B Level of the New South building.
Will my shipping/mailing address change?: No. Your previously assigned mailbox number and address will stay the same.
How will I know if I've received a package?: You will receive an email notification that includes package details, locker location and PIN.
How do I pick up a package?: Check your email notification to determine whether your package is in a locker or at the Oversized Package Room (OPR). If your package is in a locker, go to the specified locker bank and use the Princeton Package Lockers App on Android or iOS, or the self-service kiosk to open your locker. Lockers are accessible during building hours.

Packages that are too large for lockers, or perishable such as flowers, may be picked up in the Oversized Package Room (OPR) at Frist (Room 110) for undergraduates and Porter’s Lodge Office for graduates during OPR hours.

Frist OPR Hours: Monday to Friday 9:00 AM to 6:00 PM and Saturday 10:00 AM to 2:00 PM

Porter’s Lodge OPR Hours: Click here for current hours
I am currently in quarantine/isolation. How do I pick up my package?: For Frist Campus Center service, call or email Mail Services (609.258.1352, [email protected]) for accommodation.

For Porter's Lodge service, call or email the Porter’s Lodge (609.258.3443, [email protected]) for accommodation.

For The School of Engineering & Applied Science service, call or email (609.258.2007, [email protected]) for accommodation.
When are lockers accessible?: Lockers are accessible during building hours. Please consult the Frist Campus Center website or the Porter’s Lodge website for current hours respectively. Please note that packages in the Oversized Package Room (OPR) may only be picked up during OPR business hours.

Frist OPR Hours: Monday – Friday 10 am – 6 pm and Saturdays 10 am – 2 pm

Porter’s Lodge OPR Hours: Click here for current hours
Where is the Oversized Package Room (OPR)?: For undergraduates, the OPR is located on the 100 Level of the Frist Campus Center in Room 110.

For graduates, the OPR is located in the Porter’s Lodge Office.

Frist OPR Hours: Monday to Friday 9:00 AM to 6:00 PM and Saturday 10:00 AM to 2:00 PM

Porter’s Lodge OPR Hours: Click here for current hours
What do I do if the locker is stuck or not working?: If you need assistance, stop by the Oversized Package Room during business hours. You may also email [email protected] (Frist Campus Center) or [email protected] (Porter's Lodge).
I’m unable to collect my package. What do I do?: For Frist Campus Center service, call or email Mail Services (609.258.1352, [email protected]) for accommodation.

For Porter's Lodge service, call or email the Porter’s Lodge (609.258.3443, [email protected]) for accommodation.

For The School of Engineering & Applied Science service, call or email (609.258.2007, [email protected]) for accommodation.
My package is reported as delivered by the carrier, but I have not received a notification for pick up. Where is my package?: “Delivered” statuses from carriers such as UPS or FedEx indicate that the package has arrived on campus. Once the package has been processed on campus, you will receive a notification that your package is ready for pickup

Staff Mail

If I send something through campus mail, how long will it take?: Interoffice campus mail is next day delivery.
If I change departments, will my mail be forwarded?: Please contact the department's mail liaison and notify senders directly.
How do I send out a Mass Email?: Mass emails are now handled by OIT. Please contact: [email protected].
Does it cost my department to have Mail Services deliver mail instead of the Post Office?: There is no cost to departments to have Mail Services deliver mail.
Is there a general University account for FedEx or UPS or does each department have its own account?: All FedEx and UPS packages are handled by each department. Please speak with your departmental mail liaison.
How will my department get billed for metered mail?: Metered mail is billed to the chart string you indicate on the Meter Request Form.
Will Mail Services send out international packages through a meter mail request?: Yes, Mail Services will handle international mail and packages. Simply attach a meter request form with a project grant number, the number of pieces and the level of service desired.
What if I need to send USPS expedited or certified mail?: Mail services can accept USPS Express Mail, Priority Mail, and certified mail. Simply complete the applicable USPS form, and attach it to your mail along with a meter request form. Mail Services is unable to accept items that are sent registered or insured.
How do I report lost or stolen mail?: You can notify the U.S. Postal Service and the USPS Office of the Inspector General regarding lost or stolen mail by calling 1-888-USPS-OIG or 1-800-ASK-USPS. You can also fill out a complaint online at www.uspsoig.gov or www.usps.com.

Undergraduate Mail

How do you address campus mail to faculty, administrators, and staff?: Campus mail (Interoffice mail) addresses should contain the person's name, department, building and room number:

EMPLOYEE NAME
DEPARTMENT
BUILDING (Optional)
Princeton, NJ 08544
How should campus mail to students be addressed?: All undergraduate student's campus mail should be addressed by the name and box number located in the Frist Campus Center (XXXX = Student mailbox number):

STUDENT NAME
XXXX Frist Campus Center
Princeton, NJ 08544

You can search for student mailbox numbers here.
How do I collect my mail and packages?: Incoming First-Class mail and packages are generally processed the same day they are received by Mail Services. Once they are available for collection, you will receive an email with instructions for collection and our hours of operation.

First-Class mail can be collected at the First 110 window from Monday through Friday, 10am to 6pm, and Saturday 10am to 2pm. Students should be prepared to provide their Frist mailbox number and student ID Card (TigerCard). Notifications for periodicals, marketing mail, catalogs and bulk mail will not be sent. These items will be provided along with any First-Class mail that is collected or upon request.

Packages processed to a package locker can be collected for as long as Frist Campus Center is open. Please note, packages marked as “DELIVERED” by carriers including UPS, FedEx, DHL and Amazon only indicate that the package has been delivered to the university package receiving facility at 701 Forrestal. These packages must be sorted and processed to lockers at Frist or other campus locker banks. Packages sent via USPS are marked "DELIVERED" on the USPS website upon arriving at the Carnegie Center Post Office. However, the package may not yet be at Mail Services or available for pick up. Packages that are too large for lockers, or perishable such as flowers, may be picked up in the Oversized Package Room (OPR) at Frist (Room 110) for undergraduates and Porter’s Lodge Office for graduates during OPR hours. Frist OPR Hours: Monday to Friday 9:00 AM to 6:00 PM and Saturday 10:00 AM to 2:00 PM. Please wait to receive the email notification from the University before coming to Frist to claim a package.
What if I have a question about the package lockers?: Any questions or concerns about a package locker should be directed to [email protected]. We will respond as soon as possible.

Print Services

How do I get an estimate?: There are three options to request an estimate: 1. Stop by the Digital Print Center at 201 Nassau Street during business hours (no appointment necessary). 2. Call Customer Service at 609.258.3493. Email [email protected]. We will be happy to discuss your print and mailing needs, provide a quote and give you information on next steps.
How long will my job take to be printed?: We always do our best to meet your deadline. Turnaround times vary based on the print specifications. Most jobs will require from 24 hours to 7-10 business days. Please contact us for an estimated turnaround time: 609.258.3493.
Do you do all the printing in-house?: Most jobs are completed in-house on digital presses. Some jobs (depending on project specifications) will be outsourced to our printing partners. Due to the large volume of work we do, Print Services is able to negotiate best pricing from our print partners. We manage the project from start to finish, including estimating (obtaining competitive bids), proof review, press checks, delivery and final billing.
What types of print projects can you do?: For details regarding our products and services, please click here.
How do I place an order?: Please feel free to send us your printing requests at [email protected] or contact Customer Service at 609.258.3493.
Who handles large format jobs?: Large format printing is done at our 201 Nassau Street location. Please call 609.258.5560 or email [email protected]
How fast can I get my business cards?: Business cards take 3-4 days to print from the time you approve your PDF proof. If you need your business cards sooner, let us know, and we will expedite the order.
What do business cards cost?: The minimum order for standard business cards is 250 for $46. You can also purchase 500 standard business cards for $59. Unique designs will need to be quoted individually.
Do you have paper swatch books I can look at?: Yes. Please stop by our Digital Print Center, located at 201 Nassau Street, open M-F, 9 am to 5 pm. (9 am to 4:30 pm Summer Hours).
Can you help me set up my file?: Yes. Please see our General Guidelines to see if your question has been answered. If not, feel free to contact Customer Service at 609.258.3493 or email us at [email protected].
What if my job requires both printing and mailing?: We would be happy to help you with your mail piece—both printing and mailing. Please contact us to set up a meeting or to discuss your project via phone. Please contact Customer Service: 609.258.3493.
Do you use recycled paper?: Yes. Several recycled papers are available. We strongly support Princeton University's Sustainability Plan. For more information on our commitment to Sustainability, please click here.